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FAQ and A – Z. Here you can find valuable information about your dream holiday at the AMONTI Chalet Resort South Tyrol. 

How to get there: Where exactly is the AMONTI Chalet Resort? 

Our 23 AMONTI Chalets nestle in Valle Aurina  in the stunning northern region of South Tyrol. This enchanting region is known for its untouched nature, rich traditions and genuine locals. If you’re wondering how to get to Molini di Tures comfortably and conveniently, visit our detailed page to plan your journey. 

Deposit: When is my booking confirmed?

Your booking becomes binding as soon as we have received your deposit (30% of the price of your stay) within 5 days. But don't worry about counting the days on your calendar. Our hosts will guide you through the entire process from enquiry to final booking, providing comprehensive advice and transparent information every step of the way. 

Day of departure: How long can I use the spa and restaurant? 

After your check-out by 10:30 am, you can enjoy our entire spa wellness world including bathrobe and towels until 8:00 pm on your day of departure. We would be delighted to welcome you to JOHANNS Tea Time in the afternoon between 3 pm and 5 pm. Special price: €55 for adults, €29 for children

Check-in/Check-out: When can I occupy my AMONTI Chalet?

How wonderful to have you here! Your Amonti Chalet will be ready for you from 3:30 pm. Please vacate your chalet by 10:30 am on the day of departure. 

Electric car: Is there a charging facility at the AMONTI Chalet Resort?

We’re delighted you’re arriving by electric car. You can charge your vehicle free of charge in our underground car park. 

Inclusive services: Which premium services are included in the price?

You can find a comprehensive list or our numerous services on this page.

Minimum stay: Can I stay in the AMONTI Chalet for just one night?

Unfortunately this is not possible. We believe that true relaxation takes time and something special needs space. So that you can fully enjoy our chalet resort, we are happy to welcome you for a minimum stay of 3 nights. In some cases, we may charge a short-stay surcharge of 10 to 20% for stays of less than 4 nights. If you are considering a last-minute offer, shorter stays may also be possible; please contact us for more information. During the periods 09.08. – 23.08.2025, 21.12. – 06.01.2026 and 14.02. – 21.02.2026, you can book our Premium Chalets for a minimum stay of 7 days. 

Cancellation policy: What should I be aware of?

If your travel plans change unexpectedly, please inform us immediately. There might be a chance that we can accommodate another guest in your chalet at short notice. If our efforts are unsuccessful, the following cancellation conditions apply: 

  • Cancellation up to 2 months before arrival:  processing fee of €50
  • Cancellation up to 1 month before arrival: 30% of the agreed total price 
  • Cancellation up to 1 week before planned arrival: 70% of the agreed total price
  • 7 to 2 days before planned arrival: 90% of the fixed final price
  • In case of late arrival or early departure, the total amount will be charged.

We recommend taking out travel cancellation insurance when booking to avoid unnecessary additional costs.

Dogs: Can I bring my pet with me?

Your four-legged family member is more than welcome at the AMONTI Chalet Resort. We charge €35 per day per dog. The well-being of all our guests, whether two-legged or four-legged, is our top priority; therefore, we kindly ask that you do not leave your pet alone in the chalet for extended periods. If needed, we are happy to arrange a dog sitter for a small fee. Please note that our restaurant and spa area are reserved for human guests only. 

Method of payment: How can I settle my bill on-site?

You can settle your bill using a debit card, EC card, Visa or Mastercard. We also accept cash payments of up to €4,999 per person. 

Children and additional persons: How much do my loved ones pay?

0-2 years = 55 Euro per day

3-8 years = 60 % reduction

9-12 years = 55 % reduction

13-16 years = 50 % reduction

3rd + 4th adult = 40 % discount

Premium inclusive services

Premium services meet total freedom at the AMONTI Chalet Resort.


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